Privacy Policy

1. Introduction

AaiNova ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (aainova.com), use our services, or interact with us.

We are registered and operate from 502–507, Shah Prima, Sec 2, Kharghar, Navi Mumbai – 410210, India. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Fill out our contact or consultation forms (name, email, phone, company name)
• Subscribe to our newsletter
• Engage with us for service enquiries or project discussions
• Apply for careers or partnership opportunities

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Geographic location (country/region level)

This information is collected using cookies and analytics tools such as Google Analytics and Google Tag Manager.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to enquiries: To reply to your contact form submissions and consultation requests
• Provide services: To deliver, manage, and improve our technology services
• Communication: To send you relevant updates, newsletters, and information about our services (with your consent)
• Website improvement: To analyse usage patterns and improve our website experience
• Legal compliance: To comply with applicable laws and regulations
• Security: To detect and prevent fraud, abuse, or security threats

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website (Google Analytics)
• Marketing cookies: Used to deliver relevant content and measure campaign effectiveness (Google Tag Manager)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist in operating our website and services (e.g., hosting, analytics, email services), bound by confidentiality obligations
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In the event of a merger, acquisition, or sale of company assets
• Protection: To protect the rights, property, and safety of AaiNova, our users, or others

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. As an ISO 27001 certified organization, we follow industry best practices for information security management.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Contact form submissions and enquiry data are retained for up to 24 months. Analytics data is retained as per Google Analytics default settings.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Objection: Object to the processing of your personal data
• Portability: Request transfer of your data in a structured, machine-readable format
• Withdraw consent: Withdraw your consent at any time for data processing based on consent

To exercise any of these rights, please contact us at info@aainova.com. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

10. International Data Transfers

As we operate globally across India, the Middle East, and the United States, your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@aainova.com
• Address: 502–507, Shah Prima, Sec 2, Kharghar, Navi Mumbai – 410210