CASE STUDY Telecommunications & Media

WhatsApp KYC Automation Platform for HR

WhatsApp KYC Automation Platform to streamline employee onboarding, OCR verification, and compliance workflows for enterprises.

Pousse Management Services Pvt. Ltd.

Industry Telecommunications & Media

The Challenge

Pousse Management Services Pvt. Ltd., Mumbai, required a robust WhatsApp KYC Automation Platform to digitise employee onboarding and eliminate manual compliance bottlenecks in the Telecommunications & Media industry.

Their key challenges included:

Manual KYC data collection with high error rates
Time-consuming Aadhaar, PAN, and bank verification
No centralised audit trail for compliance
Delayed approvals between HR and Compliance teams
Manual delivery of offer letters and payslips

Managing 100+ KYC fields, manually verifying documents, and coordinating across departments resulted in significant operational delays. They needed a scalable, secure, AI-powered onboarding system integrated directly with WhatsApp.

Our Solution

AaiNova built a full-scale WhatsApp KYC Automation Platform that combines AI, automation, OCR, and a secure enterprise architecture.

1. Structured Role-Based System

We implemented a multi-role architecture:

Super Admin – Full system configuration, WhatsApp templates, reports
HR Admin – Employee creation, KYC & document review
Compliance Officer – Final approval & audit logging
Employee – WhatsApp-based onboarding

Enterprise-grade security with JWT authentication and role-based access ensured compliance readiness.

2. Conversational WhatsApp Onboarding

Using WhatsApp Business API integration, we created:

Step-by-step conversational KYC (100+ fields)
Mandatory field validation
Auto-save & resume functionality
Automated reminders and broadcast messaging
Real-time onboarding status tracking

Employees completed onboarding directly within WhatsApp, no app download required.

3. AI-Powered OCR & Smart Verification

Leveraging our AI as a Service capabilities (ai-as-a-service), we integrated:

OCR via Google Vision / AWS Textract
Automated document classification
Cross-verification with submitted KYC data
Auto-rejection of mismatched documents
Instant WhatsApp feedback

This reduced manual compliance effort dramatically and minimised human errors.

4. Automated Letters & Payslip Distribution

The platform auto-generates:

Offer Letters
Appointment Letters
Payslips

PDFs are securely delivered via WhatsApp and stored for historical access, ensuring seamless HR communication.

5. Scalable Enterprise Architecture

Tech Stack:

Backend: Node.js
Frontend: React.js
Database: MySQL
OCR Engine: Google Vision / AWS Textract
Storage: AWS S3 / Azure Blob
Hosting: AWS / GCP
Security: HTTPS, JWT Authentication

The architecture supports onboarding at enterprise scale with complete audit visibility.

The Results

The WhatsApp KYC Automation Platform delivered measurable impact:

70% reduction in onboarding turnaround time
60% decrease in manual verification workload
Near-zero document mismatch errors
100% compliance-ready audit logs
Faster employee activation and engagement

Pousse Management Services now operates a fully automated, AI-enabled onboarding and compliance ecosystem.

This case study highlights how organisations in Telecommunications & Media can deploy:

Digital employee onboarding
AI-powered document verification
WhatsApp-based HR automation
Secure compliance workflows

Explore similar transformation stories in our case-studies section.
Learn more about our enterprise application expertise at enterprise-applications.
Discover how we deliver scalable digital systems through our consulting-advisory services.

If you're planning to automate HR onboarding, integrate AI into compliance, or deploy WhatsApp automation at scale, AaiNova is ready to help.

Book a 30-min AI Audit and modernise your workforce operations today.